Transparency & Trust

Our Policies
& Guidelines

Booking & Cancellation Policy

Fly high, book with confidence 🪂
1

Stay Payment

Accommodation reservations require full payment at the time of booking.

2

Stay Refunds

Accommodation payments are non-refundable except for qualifying government-declared force majeure events.

3

Date Changes

One complimentary date change may be requested at least 72 hours before check-in, subject to availability.

4

Meals Included

Bookings include lunch, dinner, and next day's breakfast as per scheduled timings.

5

Paragliding Advance

A ₹500 per person advance confirms the slot and is refundable only when weather cancellation terms apply.

Part One

Accommodation

Stay Terms

Payment

Full payment is required at the time of booking to confirm your reservation. No booking shall be considered confirmed without complete payment.

Cancellation & Refund

All payments made towards accommodation bookings are strictly non-refundable. Cancellations for any reason, including personal emergencies, change of plans, or inability to travel, will not entitle the guest to a refund.

Meals Included

Each accommodation booking includes three meals: lunch on the check-in date, dinner on the check-in date, and breakfast on the next day. If the guest is unable to arrive at the check-in time or arrives after the scheduled lunch timings, the missed lunch will not be transferable to the next day or any other meal slot.

Date Change

Each booking is entitled to one complimentary date change, subject to the following conditions:

  • Request must be submitted a minimum of 72 hours before the original check-in date.
  • New date is subject to availability and cannot be guaranteed.
  • The date change must be utilised within 6 months of the original booking date.
  • Date changes are not applicable in the event of a no-show.

Guest Count & Extra Persons

Charges are calculated on the number of guests declared at the time of booking, including any extra-person charges beyond the base occupancy. If fewer guests arrive than booked, the booking amount will not be reduced and no refund or credit will be issued for the unused capacity. For example, a cottage booked for 7 guests (with extra-person charges applied) will be billed in full even if fewer guests check in.

No-Show & Early Departure

Guests who do not arrive on their check-in date forfeit their booking entirely. No refund, credit, or date change will be applicable. Early departure from the property will not entitle the guest to a refund or credit for unused nights.

Force Majeure

In the event of a government-declared force majeure, including but not limited to natural disasters, declared emergencies, or government-imposed travel restrictions, guests will be entitled to a full refund.

If the property remains operational and the guest is unable to reach the property due to personal travel constraints not covered under a government declaration, no refund will be applicable.

Part Two

Paragliding

Flight Terms

Payment

An advance of ₹500 per person is required at the time of booking to confirm your paragliding slot. The remaining balance is to be paid at the property upon completion of the activity.

Cancellation & Refund

All advance payments are strictly non-refundable except in the case of a weather cancellation as defined below.

Late Arrival

Guests are required to arrive at the designated reporting point at their confirmed slot time. Late arrivals will result in forfeiture of the confirmed slot. The following shall apply:

  • If a subsequent slot is available on the same day, the guest will be assigned the next available slot.
  • If no slot is available on the same day, the guest will be entitled to one complimentary date change and the ₹500 advance will be carried forward to the new booking.
  • No cash refund will be applicable in the event of late arrival under any circumstances.

Reduced Flyers (Group Bookings)

If you book paragliding for a group and fewer members choose to fly on the day, the ₹500 advance for each non-flying person is non-refundable and will not be adjusted against the flying guests. Only the advance of the guests who actually fly is set off against the final bill.

Example: a group of 4 pays ₹2,000 advance (₹500 × 4). If only 3 fly, the 4th person's ₹500 is forfeited and ₹1,500 (₹500 × 3) is deducted as advance at billing — not ₹2,000.

Weather Cancellation

Weather conditions for paragliding are assessed solely by The Glide Inn's operations team and licensed pilots. Guest assessment of weather conditions will not be considered grounds for cancellation or refund.

In the event that the operations team declares conditions unfit for flying:

  • Guests who have arrived on time will be entitled to either a full refund of the ₹500 advance or one complimentary date change, at the guest's discretion.
  • The remaining balance, not having been collected, will not be applicable.

No-Show

Guests who do not arrive for their confirmed paragliding slot will forfeit their advance payment of ₹500 entirely. No refund, credit, or date change will be applicable.

Referral Program Terms

The Glide Inn Referral Program lets members earn credits by referring guests. By joining the program, you agree to the following terms.

Membership & Code

  • Membership is free. Register with a valid email and mobile number to receive a unique referral code (TGIR-XXXX).
  • Accounts are personal, password-protected, and non-transferable.

Earning Credits

  • Credits are awarded to the referrer only after the referred guest completes their stay — not at the time of booking.
  • Earned per booking event, based on cottages booked by the referee: 1 cottage = ₹500, 2 cottages = ₹750, 3 or more = ₹1,000. There is no limit on the number of booking events.
  • Self-referral is not permitted — you cannot use your own code, and a code cannot be applied to a booking made by the same person (matching phone or email).

Validity & Limits

  • Credits expire 6 months from the date earned (each batch separately).
  • A member may hold up to ₹5,000 in active credits at any time.

Redemption

  • 1 credit = ₹1. Redeemable on stay bookings only (cottage / camping).
  • Minimum 500 credits per redemption; partial redemption is allowed.
  • Only one offer per booking — referral credits and a referral code cannot be combined on the same booking.
  • Credits have no cash value and are non-transferable.

Referee Benefit

  • The referred guest receives 10% off activities (excludes paragliding, stay, and food & beverage), applied at the resort on confirming the referral code at the time of billing.

Clawback & Misuse

  • If a booking that earned credits is later cancelled or marked as a no-show, the corresponding credits are reversed.
  • Fraud or misuse of the program may result in credit clawback and deactivation of the member account.

General

  • The Glide Inn may modify, suspend, or discontinue the referral program at any time. Management's decision shall be final in all matters relating to the program.

Safety Standards

At The Glide Inn, safety is non-negotiable. Every flight, every activity, and every stay is governed by comprehensive safety protocols.

  • Government approved paragliding site
  • All pilots hold commercial tandem licences
  • All gliders equipped with reserve parachutes
  • Passenger and pilot insured for ₹10 lakhs each
  • Trained marshalls at take-off and landing sites
  • All pilots are first-aid trained and emergency-ready
  • Regular medical checkups for all pilots, marshalls and staff
  • First-aid kits stationed at take-off and landing sites
  • Special rescue ropes and harnesses always available
  • Standby rescue team and vehicle always on standby
  • Annual safety inspection of all gliders, harnesses and equipment

"Experience the thrill with peace of mind."

Guest Experience Guidelines

Check-in & Check-out

  • Check-in time: 12:00 PM (noon) onwards
  • Check-out time: 11:00 AM
  • Early check-in and late check-out subject to availability
  • Valid government-issued photo ID required at check-in for all guests

Property Rules

  • Outside food and beverages are not permitted on the premises. All meals and refreshments are served by the resort.
  • The Glide Inn is a no-pet property. Pets are not permitted in any accommodation.
  • Smoking is permitted only in designated outdoor areas, not inside cottages or tents.
  • Quiet hours are from 10:00 PM to 7:00 AM. Please respect fellow guests.
  • Music at bonfire sessions runs from 8:00 PM to 9:45 PM.
  • Consumption of alcohol is permitted in moderation within your private accommodation only.

Eco-Responsibility

  • Please do not litter. Use designated waste bins throughout the property.
  • Do not pluck flowers, break branches, or damage any vegetation.
  • Respect the local wildlife — do not feed or disturb animals.
  • We follow a minimal intervention policy with nature. Your cooperation helps preserve this paradise for future visitors.

Activity Participation

  • All adventure activities are subject to weather conditions and safety assessment.
  • Guests must follow instructor and pilot directions at all times.
  • Appropriate clothing and footwear is mandatory for all outdoor activities.
  • Guests with medical conditions must inform staff before participating in activities.
  • Children must be accompanied by adults for all adventure activities.

Meals & Dining

  • All meals (breakfast, lunch, dinner) are included with accommodation bookings.
  • Morning and evening tea/coffee is complimentary.
  • Please inform us of dietary restrictions or allergies at the time of booking.
  • Meal timings are flexible within reason — our staff will coordinate with you.

Privacy Policy

The Glide Inn ("we", "our", "us"), operated by Himalayan Exotica, is committed to protecting your privacy. This policy explains how we collect, use, store, share and protect your personal data, and your rights over it. It is framed in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection Act, 2019. By using our website or making a booking, you agree to this policy.

1. Personal Data We Collect

  • Name, email address and mobile number
  • Government-issued photo ID details (verified at check-in only; not stored digitally)
  • Booking details, preferences, dietary/special requests and flyer details (weight/age for paragliding safety)
  • Payment status and transaction references (card/UPI details are handled entirely by our payment gateway — we never see or store them)
  • Referral-program account details (if you join): name, email, phone and a hashed password
  • Website usage data via cookies and analytics

2. Purpose & Lawful Basis

We process your personal data on the basis of your consent and to fulfil the booking/services you request, for the following purposes:

  • To process, confirm and manage your bookings and refunds
  • To send booking confirmations and communicate about your stay/activity
  • To provide customer support and respond to enquiries
  • To operate the referral program (if you opt in)
  • To improve our website and services, and to meet legal, tax and regulatory obligations

3. Consent & Its Withdrawal

You provide consent when you tick the consent box at the time of booking, sign-up or login, or when you contact us. You may withdraw your consent at any time by writing to us (see grievance contact below). Withdrawal will not affect processing already carried out, and some data may be retained where required by law. Withdrawing consent may mean we can no longer provide certain services.

4. Sharing & Disclosure

We do not sell or rent your personal data. We share it only with trusted processors strictly to deliver our services:

  • Razorpay — to securely process online payments
  • Email/SMTP provider (Hostinger) — to send you booking confirmations
  • Google Analytics — anonymous website-usage statistics
  • Government authorities, only where required by law

Cross-border storage & transfer: Our website, database and the service providers named above may store or process your data on servers located in India or in other countries. The Digital Personal Data Protection Act, 2023 permits such transfers except to countries specifically restricted by the Government of India, and we transfer data only to providers who apply appropriate safeguards. Payment information is handled by Razorpay in line with Reserve Bank of India requirements — we do not store your card, UPI or bank details on our own servers.

5. Data Retention

We keep booking and transaction records only as long as necessary for the purposes above and to comply with tax/legal requirements, after which they are deleted or anonymised. Referral accounts are kept until you ask us to close them.

6. Your Rights as a Data Principal (DPDP Act)

  • Right to access — a summary of the personal data we hold about you
  • Right to correction & updating of inaccurate or incomplete data
  • Right to erasure of your data (subject to legal retention)
  • Right to withdraw consent at any time
  • Right to grievance redressal and to nominate another person to exercise your rights

To exercise any right, contact our grievance officer below. We will respond within a reasonable time as required by law.

7. Security Safeguards

We apply reasonable technical and organisational safeguards — including HTTPS encryption, hashed passwords, access controls, payment tokenisation via the gateway, and server-side security — to protect your data against unauthorised access, alteration or disclosure.

8. Children's Data

We do not knowingly process the personal data of children (under 18) without verifiable parental/guardian consent. Bookings involving minors are made by an accompanying adult who consents on their behalf.

9. Cookies & Analytics

Our website uses essential cookies and Google Analytics to understand usage and improve the experience. You can disable cookies in your browser settings; some features may then not work as intended.

10. Grievance Officer & Contact

For any privacy question, consent withdrawal, data request or grievance under the DPDP Act, contact:

11. Changes to This Policy

We may update this policy from time to time to reflect changes in law or our practices. The latest version will always be available on this page.

Frequently Asked Questions

🪂 Paragliding

Tandem paragliding is where you fly with a licensed, experienced pilot. You sit in a comfortable harness attached to the pilot while they control the glider. No prior experience or training is needed — just sit back, enjoy the views and leave the flying to the expert.
Paragliding takes place at a government-approved site near Junga, Shimla. The take-off point is approximately 9 km from The Glide Inn landing site, accessed by a scenic drive. The entire experience — drive to take-off, flight, and return — takes about 40 minutes total.
Absolutely. We maintain 11 comprehensive safety standards including government approval, licensed commercial tandem pilots, reserve parachutes on all gliders, ₹10 lakh insurance per person per flight, trained marshalls, first-aid kits, rescue teams on standby, and annual equipment inspections. Safety is our top priority.
No. Tandem paragliding requires zero prior experience. You fly with an experienced, licensed pilot who handles all controls. You just need to follow the pilot's simple instructions during take-off and landing.
Wear comfortable two-piece clothing (avoid dresses or sarees) and secure closed-toe shoes (sports shoes or sneakers are ideal). Avoid sandals, heels or loose footwear. We recommend layering as it can be windy at altitude.
Paragliding costs ₹2,850 per person plus 5% GST. Video recording via GoPro costs ₹500 extra — the footage is transferred directly to your phone after the flight.
Minimum age is 12 years. Maximum weight is 98 kg. Guests with serious medical conditions (heart problems, epilepsy, etc.) should consult their doctor before flying.
The actual flight time is 7–12 minutes depending on weather and wind conditions. The total experience including the drive to the take-off point and back takes approximately 40 minutes.

⬆️ Reverse Bungee

Reverse bungee is an adrenaline-pumping activity where you are launched backward into the air on powerful elastic cords. Unlike traditional bungee jumping (where you fall down), you are catapulted upward — hence "reverse."
Yes. All equipment is regularly inspected and maintained. Experienced instructors supervise every launch and ensure proper harnessing and safety protocols are followed.
Minimum age for reverse bungee is 10 years. Children must be accompanied by an adult.
Wear comfortable clothing and secure footwear (sports shoes preferred). Avoid loose items, jewellery, or anything that could fall off during the launch.
The launch itself lasts a few thrilling seconds, but the entire experience including harnessing, briefing and the launch takes approximately 10–15 minutes.

🏡 Luxury Cottages

Each cottage has 2 double beds on the main floor and 1 single bed on the mezzanine floor, comfortably accommodating up to 5 guests.
Cottages include an attached bathroom with hot water, scenic mountain views, warm wooden interiors, and modern amenities. All 3 meals (breakfast, lunch, dinner) are included.
Yes, all 3 meals (breakfast, lunch, dinner) are included with your cottage booking. Morning and evening tea/coffee is also complimentary.
No. The Glide Inn is not a pet-friendly property. Pets are not permitted in any accommodation type.
Yes, Wi-Fi is available at the property.

⛺ Fixed Tent Camping

Fixed tents come with double beds, cozy bedding, quilts/blankets, and extra sleeping bags. The tents can be zipped shut for privacy and comfort.
Your stay includes all 3 meals (breakfast, lunch, dinner), morning and evening tea/coffee, bonfire, and music (8pm–9:45pm).
Yes, fixed tent camping is safe for children. The tents are secure and can be zipped closed. Children should always be accompanied by adults.
Basic amenities include bedding, blankets, sleeping bags, shared washroom facilities, and access to all resort common areas and activities.

🔵 Dome Tent Camping

Dome tents come in two options: Twin sharing (2 persons) or Four sharing (4 persons). Both use comfortable floor bedding with blankets, pillows and sleeping bags.
Your stay includes all 3 meals (breakfast, lunch, dinner), morning and evening tea/coffee, bonfire, and music (8pm–9:45pm). Blankets, pillows, and sleeping bags are provided.
Yes, dome tent camping is safe for both children and adults. The tents are sturdy and weatherproof. A unique glamping experience under the Himalayan stars.

🥾 Trekking

All treks start from The Glide Inn landing site, making it convenient — no separate transport needed.
The Waterfall Trek is a 4 km round trip, taking 2–3 hours. It leads to a spectacular 100-foot perennial waterfall. Minimum age is 8 years. Moderate difficulty — suitable for most fitness levels.
You need sports shoes (mandatory), a water bottle, comfortable clothes, and a small backpack. For longer treks (Take-off Point Trek, 6–8 hours), carry extra water and snacks.
1) Waterfall Trek — 4km, 2–3 hours, 100ft waterfall, moderate, min age 8. 2) Old Tara Devi Temple Trek — 3–4 hours, moderate to challenging. 3) Take-off Point Trek — 6–8 hours, extreme, for experienced trekkers only.
Yes, guided treks can be arranged. We recommend guides especially for the longer routes. Contact us to arrange a guided trek with your booking.
Yes, the waterfall is perennial (flows year-round). However, it is most spectacular during and after the monsoon season (July–September). The trail may be slippery in wet conditions.

🌲 Tree Top Adventure

The Tree Top Adventure includes 9 exciting activities: Bamboo ladder, Commando net, Mix bridge, Tyre walk, Bamboo walk, Zipline, Wire walk, Plank walk, and more — all high in the pine canopy.
All participants are equipped with full safety gear including harnesses and helmets. Experienced instructors supervise every activity and are present at each obstacle point.

🏫 Corporate Team Building

We offer customised outdoor activities designed for team bonding, leadership development, and productivity. Activities include team challenges, adventure courses, strategy games, and guided nature experiences.
Yes! Full-property takeover is available. All 4 cottages, camping areas, and activity zones can be reserved exclusively for your team. Contact us for corporate packages.
Contact us at +91 8427995135 or email sales.theglideinn@gmail.com with your group size, preferred dates, and requirements. We'll create a customised proposal for your team.

🎒 School Camping Programme

Absolutely. We have a safe 5-acre campus with experienced instructors and comprehensive safety protocols. We have been in business for 10+ years and are considered among the best in the state for school programmes.
Our school camping programmes include adventure activities (tree-top, zip line, games), nature education, team-building exercises, camping experience, meals, bonfire and music. Programmes can be customised for 1-day or multi-day formats.
We cater to school children of all age groups, with activities appropriately scaled for difficulty. Activities for younger children (8+) focus on nature walks, games and team activities. Older students can participate in tree-top adventure, trekking, and other challenges.
Contact us at +91 8427995135 or email theglideinnjunga@gmail.com with your school name, student count, age group, preferred dates, and any specific requirements. We'll design a programme tailored to your needs.

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